Schroders is a FTSE 100, global asset management company with over £113 billion under management. Asset management is our only business and our goals are completely aligned with our clients’ – the creation of long-term value. We manage over £113 billion of assets on behalf of institutional and retail investors, financial institutions and high net worth clients from around the world, invested in a broad range of asset classes across equities, fixed income and alternatives. We employ more than 2,600 talented people worldwide, operating from 32 offices in 25 different countries across Europe, the Americas and Asia Pacific close to the markets in which we invest and close to our clients. Schroders has developed under stable ownership for over 200 years and long-term thinking governs our approach to investing, building client relationship and growing our business.

Throughout our 203 year history, our people have always been our most important asset, at the heart of everything we do. At Schroders, we are committed to recruiting, retaining and developing talented individuals in order to deliver our potential as an organisation. Our values start with a commitment to Excellence in everything that we do. Excellence is achieved through Innovation and Teamwork - the constant search for new solutions and the understanding that we will only achieve real excellence through working together. Our two key drivers are Passion - an unswerving commitment to our clients and Integrity - honesty and straightforwardness which must underpin all of our relationships.

Employment Experience

We recognise the importance of making Schroders an employer of choice. We ensure that our employees understand our strategic aims and objectives and are clear about their role in achieving them, and have policies and practices that make Schroders a desirable place to work. We encourage employees to act ethically and be aware of the wider community.
We operate from 32 offices in 25 countries. Our global reach and diverse product range means we are able to offer an exciting range of career opportunities both in the UK and abroad. Schroders is a dynamic organisation that prides itself on innovation and specialisation and encourages innovative and entrepreneurial individuals to deliver leading edge solutions to our clients.

We seek to ensure that our workforce reflects, as far as practicable, the diversity of the many communities in which we operate. At Schroders we also recognise the diverse needs of our employees in managing the responsibilities of their work and personal lives. We believe that achieving an effective balance in these areas is beneficial to both the Company and the individual and look to offer a flexible approach to determine when, where and how work can be done.

Team Overview

A team of 9 people looking after the outsourced service providers for our UK Fund range, Channel Island domiciled funds and our Private Equity fund range


Overview of role

Responsibilities:

? Handling the day to day relationships with UK Funds Client Support’s key suppliers, in particular Transfer Agency
? Monitoring the delivery of services to internal and external clients and ensuring the service delivered meets their requirements in particular where an SLA exists
? Monitoring key controls of Supplier responsibilities eg Deal Amends, Box Profit & Loss, Ex Gratia & Compensation payments, Secondary Market Dealing
? Reviewing performance of suppliers, including review of monthly KPI pack and highlighting issues with Supplier monitoring through to resolution
? Supporting interface processes between key suppliers and clients and delivery of services not supplied by Transfer Agent including Single Swinging Price Decisions, Chasing Debtors & Creditors, Statement co-ordination
? Supporting the implementation and delivery of change with external Service providers and internal departments including service improvements where the cost benefit of doing so justifies
? Resolving service issues with, and on behalf of, service recipients and suppliers
? Supporting the service relationships with key clients, understanding their issues and requirements and working with them and service suppliers to develop the service
? Providing support to internal & external Audits
? Providing input to Management Information/regular reporting provided to Senior Management

Essential Skills

? Good organisational skills
? Good communication skills both oral and written
? Team player
? At least at intermediate standard on Excel and Word

Desirable Skills

? A Unit Trust or similar background