Application Support - Corporate & Risk Systems, China-Hong Kong
Application Support - Corporate & Risk Systems
Company:
Société Générale
Location:
China-Hong Kong
Remuneration:
Negotiable
Position Type:
Permanent
Employment type:
Full time
Updated:
27 Nov 2009
eFC Ref no:
586837
You will work in the Application Support team locally. This team is part of a Regional Asia Pacific team which has 3 hubs (Tokyo, Hong Kong & Sydney)
Your Role: Production - Ensure stability of the production environment; provide a high level of service on supported applications, with proper application scheduling - Prepare testing and UAT environments on behalf of project team, participate user acceptance test before roll out - Roll-out of applications, follow establish processes - Ensure prompt and correct tracking and reporting of all requests and incidents, catalogue of change, and release, record of activity in SGCIB standard tracking tool, - Crisis management, troubleshooting production downtime in emergency mode. - Detect recurrent issues and propose actions - Maintain exhaustive documentation on supported applications - Daily monitoring of the systems
Communication - Meet with internal clients regularly - Provide user application training - Escalate issues to Local Support manager if needed
Your Profile: - University graduate with a Computer or Engineering degree - 4 to 5 years of relevant experience preferably with Investment Banks - Good banking product knowledge especially on accounting & finance - Good command of both English & Chinese - Strong analytical and synthetic skills - Rigorous, result-oriented and client-oriented - Technical skills: Unix environment, Unix Shell, SQL are essential; Business Objects, SWIFT are advantage
Your Career Path: You will build up recognized expertise and skills which will enable you to progress within Société Générale Group.
