Global Delivery Manager

As one of the world's leading banks, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally, as well as retail clients in Switzerland. Credit Suisse is active in over 50 countries and employs approximately 45,000 people.

The delivery manager will be responsible for the successful execution and delivery of projects and programmes including:
• Ensuring that projects follow a project management process that reinforces delivery
• Understanding overall project/ programme portfolio and identify/manage portfolio level dependencies, issues and risks
• Performing reviews on high risk projects and intervening to turn around troubled projects/programmes
• Setting objectives and carrying out performance appraisals for project resources
• Manage specific project workstreams to meet project/ programme targets and KPIs.
• Ensuring all deliverables, including Communications and Stakeholder engagements, from the workstreams / projects are to appropriate levels of quality, on time and within budget, in accordance with the project/programme plan.
• Aligning the change leadership (sponsors, change agents and project/ programme leadership) to the change.
• Develop and maintain the requirements for, and the nature of, interventions to raise the organisation's change capacity to the required level.
• Developing, maintaining and managing the project/ programme's communications and stakeholder strategies and plans including key messages and content of project/ programme communications, and overseeing the production of all project/ programme communications.
• Assessing the organisation's capacity (collective and individual) to absorb the change.
• Establishing the project/ programme change vision and articulating the challenge.
• Assist in global resource planning, tracking & scheduling, providing a consolidated view to the global/regional heads.
• Support local and global budget tracking and reforecast process, being aware of global resource usage.
• Assist in global resource planning, tracking & scheduling, providing a consolidated view to the global/regional heads.
• Support local and global budget tracking and reforecast process, being aware of global resource usage.
• Support the Senior Management in the production of presentation material for communications with the business and IT
• Support and coordinate the team's compliance with internal policies and procedures, e.g. SOX
• Act as the deputy for the overall IT programme lead

Experience

• Extensive experience delivering large scale programmes with both IT and business components
• Deep understanding of project management processes, tools and controls
• Educated to degree level, or equivalent, with proven people management capability and a strong record of delivery
• Strong experience of Project Definition and Planning, Requirements gathering, analysis and definition, Business Modeling and Financial Information, Process analysis, mapping and design
• Excellent understanding of technical design/processes to support delivery of IT solutions
• Excellent business communication skills
• Proven Project Management and Change Management skills and expertise
• Implementation Management
• High degree of organisational awareness
• Flexing individual style to meet needs/expectations of different cultures in the organization
• Process and Programme Management understanding/expertise
• Knowledge of complex Financial Services environments - especially Derivatives
• Able to target material and communication to a wide range of audiences at all levels in the organization.
• Excellent Experience operating within a Business or IT Change environment, delivering complex Change, Project Management or Business analysis
• Demonstrable track record of successful delivery in a number of very large-scale, high-profile strategic change projects
• Understanding of Project and Change Management methods and disciplines.
• Successful Team Management
• Strong consultancy background.
• PC literate
• Confident, assertive and effective communicator.
• Team player.
• Delivery focused and deadline driven.
• Highly analytical.
• Ability to network and influence, strong collaboration skills.
• Ability to gain consensus when faced with differing views.
• Strong client and stakeholder management capabilities
• Operations business process knowledge
• Excellent documentation skills