Principal Responsibilities

• Maximise the team’s operational efficiency by monitoring workflow distribution and managing the allocation of resources within the team. 

• Ensure a strong ‘risk and control’ culture exists amongst the team such that operational risk is inherently reduced and any potential risk situations are promptly identified and escalated.  Ensure potential loss situations are appropriately managed. 

• Liaise with counterparts at borrowers and external lending agents to ensure appropriate management of corporate events.   

• Ensure an effective working relationship exists between the SL Corporate Actions team and key internal partners including Trading, Trade Support, Collateral, Custody Asset Services, Client Services and Product. 

• Ensure an effective working relationship exists between London and Bangalore Corporate Actions teams with a controlled handover of transactional queries / issues.  Ensure appropriate oversight of offshored activities and adequate procedures to support processes migrated to Bangalore.   

• Set staff objectives and oversee the performance management process.  Ensure staff performance issues are effectively managed.  Support team personnel in realising their potential by addressing development and training needs. 

• Assist staff with technical queries and provide coaching in the research and resolution of complex issues. 

• Ensure a culture of continuous improvement exists throughout the team, encouraging staff to identify ways to improve straight-through processing and implement best market practice.  Participate in system enhancement projects and oversee process improvement initiatives through to implementation.  

• Produce MI commentaries for management. 

• Play an active role in staff recruitment where required. 

Skills / Experience

• Strong technical knowledge required in respect of the principles and market practices of Corporate Actions. 

• Experience in Securities Lending Corporate Actions operations processing is desirable. 

• Ability to lead and inspire a team.  Management or supervisory experience required.

• Excellent organisational skills with an ability to prioritise multiple deliverables and work with minimum supervision.  Able to work under pressure and to tight deadlines. 

• Strong communication skills, both verbal and written, with an ability to articulate issues clearly and logically. 

• Strong analytical skills and attention to detail.  Applies sound judgment when addressing ambiguous issues. 

• Proven ability to grasp new concepts quickly. 

• Can identify process improvement opportunities and oversee through to implementation. 

• Good Excel skills. 

• FSA Training & Competence ‘Threshold Competent’ advantageous.

• Minimum educational requirement of 5 A-C grades at GCSE, including Maths and English (or equivalent)