Claims Notification:
- Assisting with telephone helpdesk, answering high volumes of incoming telephone calls from customers and clients seeking information on product and claims process
- Receiving claims notifications over the phone, sending the claims form by e-mail etc or giving information about required claims documents
- Support managing of inbound and outbound claims documents correspondence
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Claims Administration and Processing
- Receive new and continuing claim requests from customers and make claim file registry at claims system
- If additional documents are needed, inform the customer about missing information by letters or outbound calls
- Processing of the claim in line with Service Level Agreements with our clients
- Receive customer requests or complaints, action and resolve them in line with our Service Level agreements with our clients
- Various data analysis or report generation for internal claims analysis or for our clients

Essential Skills & Experience
? Fluency in spoken and written Turkish and English
? Experience of working in a claims department of a financial services / insurance company is preferred
? Advanced knowledge of windows-based MS Office applications
? Experience of telephone based customer service – including high volume call handling
? Ability to work unsupervised and prioritise conflicting demands in order to meet tight deadlines
? Excellent organisational and planning skills
? Good communicator and team player with track record of dealing with colleagues and customers at all levels and showing cultural sensitivity to work well with colleagues in different countries / regions
? High standards of accuracy and attention to detail
? High personal integrity and professional behaviour standards

Preferred Skills & Experience
? University degree
? Experience of Greenfield / start-up business
? Experience working in a similar role for a Financial Services company or insurance company
? Experience of working in an international company

Genworth Financial, Inc. (NYSE:GNW) is a leading Fortune 500 global financial security company. Genworth has more than $100 billion in assets and employs approximately 6,000 people with a presence in more than 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of more than 15 million customers. Genworth operates through three segments: Retirement and Protection, U.S. Mortgage Insurance and International. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia.

Outside the US, Genworth focuses on Lifestyle Protection and Mortgage Insurance, working with banks, brokers, advisers and other financial institutions. By combining our International experience with local knowledge and service, Genworth Financial offers clients a unique partnership approach.

We opened our first European office in the United Kingdom in 1972. Today we have more than 700 employees in Europe with operations or business in excess of 20 countries.

Mortgage Insurance
Mortgage Insurance (MI) protects lenders and investors in the event that a mortgage borrower defaults on a loan and the proceeds of the sale of the property are insufficient to pay the outstanding debt. Our MI products enable lenders to provide the end borrower with earlier and potentially more affordable access to home ownership by allowing them to put down a lower deposit.

Lifestyle Protection Insurance
Lifestyle Protection Insurance helps consumers meet their payment obligations on outstanding financial commitments such as mortgages, personal loans or credit cards in the event of involuntary unemployment, illness, permanent disability or death. Our products provide lenders an additional source of revenue while our significant market diversification can help to reduce the risk of their loan portfolios.

For more information, visit www.genworth.com

To apply please click through and use INTL90574 as the "Requisition" reference code