Implementation Manager, AVP - Client Service & Delivery, Singapore
Implementation Manager, AVP - Client Service & Delivery
Company:
JPMorgan Chase
Location:
Singapore
Remuneration:
not disclosed
Position Type:
Permanent
Employment type:
Full time
Updated:
20 Nov 2009
eFC Ref no:
583252
See job description below
The Implementation team is responsible for the end to end client onboarding process once the mandate has been received. The team will aim to provide a seamless experience by having ownership for the overall project which including, but not limited to, scoping, documentation, setups, testing and post-implementation activities.
Responsible for the management of new and incremental business for Local, Regional and Global cash management implementations. Ensure overall success of projects through the close co-ordination of the supporting deal team(s) and build/maintain close working relationships with business partners in Sales, Product, Operations, Technology and Client Service.
Significant client interaction required and close partnership with internal business partners is critical to success. Provide a consultative level of support to clients through the project life cycle and partner closely to ensure the successful delivery and execution of their requirements.
This role partners with Sales and Product for client solutioning and project scoping from implementation project management perspective. The role also designs and implements customer solutions, assesses deal impact and delivery against the RFP contracts and agreements. Must work independently, navigating JPMC and the client organization.
Provides support on internal Local, Regional and Global process improvement initiatives and re-engineering opportunities or play a role of product SME in the team.
Skills
University degree
Certifications a plus (Certified Treasury Professional, Project Management Institute)
5 - 10 years of working experience in banking/cash management
Direct operation / client service experience in banking industry
Cash management and treasury services experience/knowledge preferred
Proven project management experience
Detail oriented and methodical
Time management and organizational skills
Strong teamwork and partnership
Strong and effective communication (verbal and written) and presentation skills
Demonstrable self-motivation, initiation and strong customer focus
Ability to work independently
Experience in Microsoft project, Excel, Power Point, and Visio etc
