They are looking for someone with excellent communications skills to liaise with business and technical units not only within the region but also with Europe and the US. You will need to ensure that the support model and service levels meet demand and are continually adjusted to meet the support requirements.

Essential

• Strong support team management background - You must ensure that all systems meet reliability, performance and availability requirements. A proven understanding of ITIL principles and framework.
• Strong leader – You must have experience of leading teams, preferably regionally, and have experience of prioritising team tasks, project planning and staff career management. It is essential that you ensure high levels of ownership, accountability and service are maintained within the team.
• Strong communication skills – You must be able to communicate effectively with senior management, business users as well as your team both regionally and globally. In addition you will need to provide regular service metrics to management.
• Strong understanding of Windows platforms – Their environment consists of Windows (2000/2003/2008 Servers), Citrix and Virtualisation technology, VM ware/MS Virtual, Blade Technology, SAN Technologies, Active Directory, Hardware technology.

This role offers an excellent opportunity to join a global leader that is looking to expand their operations further in the region. There is a clear career path available for ambitious individuals. In addition that salary on offer is excellent and is focused on attracting the best in the market.

If you are looking for a stable, high profile role, then apply now!