Client Service Solution Center Manager, Australia & New Zealand, Australia-Sydney
Client Service Solution Center Manager, Australia & New Zealand
Company:
JPMorgan Chase
Location:
Australia-Sydney
Remuneration:
not disclosed
Position Type:
Permanent
Employment type:
Full time
Updated:
19 Nov 2009
eFC Ref no:
582884
See job description below
J.P. Morgan are looking for a Solution Center Manager to join our Treasury Services Client Services department in Sydney.
J.P. Morgan Treasury Services is one of the largest cash management providers globally. Services include payments, collections, trade finance, investment and information services to help treasurers manage working capital and liquidity. The business ranks first in U.S. dollar clearing, processing an average of $3.2 trillion in wire transfers daily.
The primary responsibility for the position is overall management of the department including service quality control, process improvement, capacity planning, KRI and KPI monitoring, risk focus initiatives and ensuring that the department meets the business objectives. The Solution Center Manager should demonstrate Leadership in the team, acts as first escalation point for the group, responsible for budget control, staff management, as well as appraisals and development.
This role also requires proactive communications and meetings with all internal business partners within J.P. Morgan Treasury Services divisions including Implementation Managers, Sales Executives, Relationship Executives, Operations Managers and Client Service Executives for providing service support and solutions. It will also include external client contact.
This role is a key role in the new Client Services department. The person who holds this position will be part of a key team of managers to help shape and grow the strength of the local Client services team with the VP of Client Services.
Skills
Qualifications:
Minimum 3 to 5 years of experience in a Manager role. Holder of Business Management degree is highly regarded.
Knowledge and Experience of working in a Solutions Service Centre environment
Systems knowledge around the use of IVR systems & application methodology
Proven leadership qualities and ability to use appropriate methods and a flexible interpersonal style to motivate and build a cohesive team for achieving business goals and objectives
Commitment to providing high standards of quality client service
Ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss
Assume accountability through willingness to take ownership and responsibility to accomplish goals
Understanding of and experience in payment and deposit products is preferred
Transactional banking knowledge at an institutional/wholesale level is preferred
Ability to use appropriate interpersonal style and methods to effectively address and manage conflict issues
Ability to communicate proactively and openly with internal business partners
Effective objective and goals setting skills
Demonstrate ability to implement and manage change
Effective delegating, planning and time management skills to meet strict deadlines and team objectives
Excellent written and oral communication skills
Strong Influencing Skills
Adaptability: maintaining standards and adjusting effectively to work within new work structures, processes or requirement
